Get in Touch With Us
This page is for reaching the editorial team behind Online Casinos. Email us at [email protected] with questions about anything we publish — a bonus term you cannot parse, a withdrawal that stalled, a casino you think we have graded too generously, or a correction we need to make. We reply from a real inbox, usually within two business days.
One thing we cannot do: act on your casino account. We are an independent review and comparison publisher, not an operator. We have no access to balances, bonus credits, verification files or payout queues at any brand listed on this site. Those requests have to go to the casino, and we explain below how to escalate when the casino stops being helpful.
Where your message should actually go
| Your situation | Who to contact first | What to include |
|---|---|---|
| Pending withdrawal, missing bonus, locked account | The casino's own support channel — live chat or its support email | Account username, date of the deposit or withdrawal, screenshots of ticket numbers |
| Casino ignored you or refused without explanation | The regulator or dispute body named in the casino's terms | Full ticket history and the casino's final written response |
| Something on our page looks wrong or out of date | Us, at the editorial address above | The page URL, the line in question, and the source you are comparing it against |
| You want a brand reviewed, or a term explained | Us | The brand name and what you are trying to decide |
| Gambling is causing you harm | A support service, immediately — see below | Nothing. Call or text and talk to someone. |
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, the publisher may earn a commission. That arrangement does not buy a ranking, a rating or a softened write-up, and it does not change the bonus terms you see — you get the same offer either way. Our editorial ratings are our own judgment based on published terms, ownership information and licensing records. They are not customer-review scores and they are not the result of anyone on our team depositing or playing. Where a fact could not be verified as of Sep 25, 2026, we say so rather than fill the gap.
Questions about specific casinos we list
Most reader mail is about the brands at the top of our new online casino lists. Here is the context we give most often, including the limitations we would want a friend to know before signing up.
Raging Bull — the headline number is not the headline cost
Raging Bull sits at the top of our list with a 410% match up to $10,000 plus 50 free spins, and it earns our highest editorial rating (10.0) largely on the depth of its slot catalog and the transparency of its bonus documentation. Readers usually write in about the same thing: the percentage. A 410% match is only reachable at the upper deposit end, and the $10,000 ceiling is a cap, not an expectation. Before you claim it, read the wagering requirement, the maximum bet allowed while a bonus is active, and the cashout limit — some high-percentage offers cap what you can withdraw from bonus play at a multiple of your deposit. That is the real limitation here: the advertised figure is large, the conditions attached to it are correspondingly strict, and free spins are typically restricted to named titles. Ask us and we will point you to the clause.
Magician Bet — no wagering, smaller number
Magician Bet's 101% No Wagering offer is on this page for one reason: it is the structural opposite of the big-multiplier bonuses around it. No wagering means winnings from the bonus are not locked behind a playthrough multiple, which is the single most common reason readers tell us a withdrawal was refused elsewhere. Rated 9.9. The trade-off is scale — 101% is a modest match next to a 410% or 600% headline, and "no wagering" almost always comes with other controls instead, commonly a maximum bonus amount, an expiry window and limits on which games contribute. Check those before assuming it is unconditional.
Slots of Vegas — a game-specific spins offer
Slots of Vegas pairs a 375% bonus with 50 free spins on Cash Chaser, and holds a 9.7 rating. It is worth a look if you are slot-led rather than table-led. Note the shape of the spins: they are tied to one named title, so the value depends entirely on whether that game's volatility and RTP suit you. High-volatility slots burn through free spins with no return more often than they pay. The limitation is narrowness — spins locked to a single game are less flexible than a general spins pool, and any winnings from them are usually capped and subject to the main bonus playthrough.
Uptown Aces — the largest match on the list
Uptown Aces advertises 600% for new players, the biggest percentage here, also rated 9.7. Large matches are where reader complaints cluster, so treat the percentage as the start of the reading, not the end. Confirm the maximum bonus in dollars, the minimum deposit that unlocks the full rate, the playthrough multiple and whether table games contribute at a reduced rate or not at all. Blackjack, roulette and baccarat frequently count at 10% or less toward wagering, which makes a big slots-weighted bonus close to useless if tables are what you came for. That is the honest limitation.
The rest of the list at a glance
| Casino | Advertised welcome offer | Editorial rating | What to check first |
|---|---|---|---|
| Card Crush | Instant welcome reward: 2 mystery coins and 5 cards | 9.6 | What the coins convert to and whether redemption has a minimum |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 | SC redemption rules and any verification step before cash-out |
| BetUS | 200% up to $4,000 for new players | 9.3 | Playthrough multiple and whether the sportsbook side shares the wallet |
| Amazon Jackpots | 4 posters, 40 free SC and a bonus wheel for $20 | 9.1 | That this is a purchase, not a free offer — the $20 is yours |
| Slots and Casino | 500% up to $2,500, across three deposits | 8.9 | Whether each tranche carries its own expiry and wagering |
| Bets.FM | 225% up to 1 BTC plus 225 free spins | 8.6 | Crypto volatility between deposit and withdrawal; spin release schedule |
Money questions we answer most often
We cannot see your cashier, but we can explain how the mechanics generally work at US-facing sites so you know what to ask.
- Minimum deposits — commonly in the $10 to $25 range, but a headline match percentage often requires more than the site minimum. Depositing $10 into a 600% offer may not trigger the advertised rate.
- Debit and credit cards — the most widely accepted method. Card issuers sometimes decline gambling transactions or code them as cash advances, which carries interest from day one. That is your bank's rule, not the casino's.
- ACH and bank transfer — slower to clear on the way in, but usually the cleanest route for larger withdrawals. Bank transfers can take several business days at the receiving end.
- E-wallets — generally the fastest payout route where offered. PayPal availability at US online casinos is limited and varies by operator and state, so confirm it in the cashier rather than assuming.
- Crypto — relevant to offers denominated in BTC. Network fees and price movement between deposit and cash-out are yours to absorb.
- Sweepstakes coin models — some brands here use coin packages rather than straight cash deposits. Redemption of sweeps coins has its own minimums and verification steps that do not work like a standard cash withdrawal.
- Fees and timings — withdrawals typically sit in a pending or review period before processing, then take the payment method's own transit time on top. Some operators charge for more than one withdrawal per period. Read the cashier page, not the marketing page.
Every payout runs through KYC. Expect to supply photo ID, proof of address and, for larger sums, source-of-funds documentation. Upload those documents before you win rather than after — verification is the single most common cause of the delays readers write to us about, and the paperwork is a legal requirement on the operator, not an obstruction.
What these sites offer beyond the welcome bonus
If you are writing to ask what a new casino actually holds, the catalog usually breaks into a few groups. Slots make up the bulk and range from low-volatility titles that pay small and often to high-volatility games and progressive jackpots where the top prize grows across a network. Table games cover blackjack, roulette and baccarat, typically in both RNG and multi-seat formats. Live dealer rooms stream a human croupier in real time, with higher minimums and no demo mode. Video poker and specialty games sit alongside. Game fairness rests on certified random number generators, and published RTP figures tell you the long-run theoretical return — an average over millions of rounds, never a promise about your session.
Several operators on this list run adjacent products under the same account. BetUS, for example, is known for sportsbook alongside casino play, and where a sportsbook and casino share a wallet, a casino bonus may not release on sports wagers — or vice versa. Some brands also run poker rooms, racebooks or sweepstakes-style social play, each with separate terms, separate promotions and sometimes separate verification. Ask us if you cannot tell which product a promotion applies to; it is a frequent source of confusion and of refused bonuses.
Eligibility, licensing and what applies where you live
You must be 21 or over to gamble at most US online casinos, and physically located in a state that permits the activity. Online casino regulation in the United States is set state by state, not federally: a handful of states license and regulate real-money online casino play, several more allow online sports betting only, and many allow neither. Sweepstakes and social casino models operate under different rules again and are unavailable in some states regardless. Legal availability is not the same as a site accepting sign-ups, and we do not treat the two as equivalent.
Before depositing anywhere, check the operator's licensing statement, confirm your state is listed, and confirm the terms name a specific dispute or complaints route. If a site cannot tell you which authority regulates it and where to escalate, that is the answer. If you are comparing regulatory models, our overview of casinos outside the GamStop scheme in the UK shows how differently player-protection frameworks can be built in another market.
If gambling has stopped being entertainment
Contact a support service before you contact us. The National Council on Problem Gambling operates the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day by call or text, with confidential support in every US state. Gamblers Anonymous runs in-person and online meetings nationwide. Most states also fund their own helplines and voluntary self-exclusion registers.
Practical controls worth using at the account level: deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion. Licensed operators are required to offer these and to honor a self-exclusion once set. Device-level blocking software adds a layer the casino cannot override. Gambling is entertainment that costs money; it is not a way to make money and it will not fix a financial problem. We will not advise you on recovering losses, and we will not review a site's odds of paying out, because no one can.
Corrections, complaints and how we handle them
- Send the specifics. Page URL, the sentence you are disputing, and what you believe the correct position is.
- We check it against source. Operator terms, cashier pages, licensing records and regulator listings — not another publisher's page.
- We amend or we explain. If you are right, the page is updated and the fact-check date moves. If the point is genuinely unresolved, we say so on the page rather than picking a side.
- Unresolvable disputes with a casino. We cannot adjudicate these, but we will tell you which regulator or complaints body the operator's terms point to and what evidence to bring.
Commercial enquiries are welcome at the same address, clearly labeled as such. They go to the business side, not the editorial side, and they do not reach the people who set ratings. If you are writing about a brand you work for, say so in the first line — we will still read it, and being upfront makes the reply faster.
Before you write
If your question is "which of these should I pick", the short answer is that it depends on what the bonus has to do for you. Want the winnings to be withdrawable without a playthrough grind? The no-wagering structure is the one to read first. Want the largest possible bankroll to play with and you are comfortable with strict conditions? The high-percentage matches make sense. Play tables rather than slots? Check game weighting before anything else, because it can make a large bonus worthless to you.
Take your time with the terms, deposit only what you would be comfortable losing, and if the answer is not in the fine print, send the question over. Emily Hughes and the editorial team read every message that arrives.